All goods supplied by Cyclist Wardrobe are covered by the normal manufacturer's warranty. If an item has failed, and you believe it to be a genuine claim for warranty, please contact us immediately. If it is found that the claim is genuine, and is covered by the manufacturer’s warranty, you will be given a Return Authorisation Number through email correspondent.
Certain products may need to be returned to the manufacturer/distributor for a warranty inspection before a course of action can be decided. In some cases, depending on the type of product and the fault at hand, a repair will be made rather than the product being replaced. Please do not assume that your product will be replaced. We will endeavour to return your product as quickly as possible. If there is a delay due to the nature of the repair, or a delay beyond our control, we will inform you and do whatever possible to limit the turnaround time of your product. Please bear in mind that the warranty procedures vary from brand to brand, and from distributor to distributor. For more information on the warranty aspects of your product, please visit that manufacturer's website.
Due to health, hygiene and safety regulations, we request all used clothing to be washed prior to returning back to us and used footwear must also be cleaned.
All goods must be returned to the following address:
Cycology, 3A-07 Glo Damansara, Jalan Damansara, Damansara Kim, Bukit Kiara, 60000 Taman Tun Dr Ismail, Kuala Lumpur, Malaysia
We strongly suggest using a parcel service that is traceable. Cyclist Wardrobe will not be held liable for any goods lost in transits.
For the request a claim, you're required to write us an email with information as below and send to firstname.lastname@example.org
Product(s) Being Return for Warranty Claim:
Reason of Return for Warranty Claim: