Thanks for shopping with us. We hope that you love your purchase. Unfortunately, for any reason, if you’re dissatisfied with your purchase, you have up to 7 days to return the merchandise(s) from the delivery date.
All purchased merchandise can be returned for full refund (with exception), only if the security tag still intact and attached to the returned merchandise. To ensure your return is eligible and successful, all returned merchandise has to be remained in original condition, unworn, unwashed, non-defected/non-damaged, with no sign of regular uses/misusage and repacked with original packaging. We reserve the right not to refund the returns that doesn’t conform to abovementioned conditions. Failed returns will be sent back to the customer. Fee(s) may apply respectively and is borne by the customer.
Cyclist Wardrobe accommodates size exchange up to 7 days from the date of delivery of the product/item. Should you wish to exchange an item, you will need to return the unsuitable item for exchange. Returned item(s) will be exchanged accordingly including wrong or defective product/item.
For convenience purpose, we issue refunds in store credit only if there is any payment refund. As soon as the return has been processed and approved by our Quality Control team, the refund amount will be credited immediately into your C.W. account, including the original cost of shipping. All refund issued will be in the full amount of payment has been made unless stated otherwise.
Apart from the above stated, the following products are non-returnable due to hygienic condition and several concerns:
(a) All Final / Clearance Sales Item
(b) All Socks
(c) All Nutrition item
(d) All Sunglasses
As a customer, you could return the parcel through any shipping service provider. Customer is responsible for the shipping cost imposed for returning the parcel. International customer is advised to place the RETURN NOTE on the parcel itself to avoid being charged from any taxes and duties. Under circumstances of item(s) damaged or loss happened during the process of return, it is the responsible of customer. Hence, we recommend customer to use a system tracking shipment.
Unless stated differently in refund confirmation email, all returned merchandise must be delivered back to our warehouse at following address in Malaysia:
Cyclist Wardrobe, 3A-07 Glo Damansara, Jalan Damansara, Damansara Kim, Bukit Kiara, 60000 Taman Tun Dr Ismail, Kuala Lumpur, Malaysia.
You are always welcome to contact us should you need further enquiry, clarification or assistance. Email: email@example.com
*In case of dispute, Cyclist Wardrobe reserves the right of the final decisions.
To request a return, please kindly drop us an email to firstname.lastname@example.org with information below. You will be contacted soon and received a refund confirmation email and the return shipping instructions.
Product(s) Being Return:
Reason of Return: