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SHIPPING POLICY

DO YOU SHIP TO OVERSEAS?

Yes. We are able to arrange shipments to the rest of the world. For further information on such shipments, kindly contact us via email: sales@cyclistwardrobe.com

 

DOMESTIC SHIPPING (WITHIN MALAYSIA). DO I NEED TO PAY FOR SHIPPING FEE?

There will be charge of  RM12.00 (West Malaysia) / RM25.00 (East Malaysia) for standard and large size products and RM75.00 (West Malaysia)/ RM135.00 (East Malaysia) for extra large sized products.

 

FOR INTERNATIONAL SHIPPING; HOW MUCH DO I NEED TO PAY?

There will be charge of RM58.00 for standard size products and RM 128.00 for large size products and RM 198 for extra large size products.

 

DO YOU SHIP TO PO BOXES?

We do not ship to PO Boxes.

 

CAN I CHANGE MY DELIVERY ADDRESS?

We regret to inform you that the delivery address cannot be changed once the order has been confirmed.

 

HOW SOON CAN I RECEIVE MY PURCHASE?

Available items: Once your order is confirmed, the item(s) will be carefully packaged and sent to the registered shipping address. Shipping times will vary depending on your location. Approximately, delivery within Malaysia will take 1 to 3 working days and international deliveries (country mention above) will take 3 - 7 working days.

Pre-order items: Pre-ordered items will be shipped as soon as the products arrive in our warehouse. We will keep you informed along the way.

HOW CAN I TRACK MY ORDER?

We will keep you updated with the tracking information and estimated delivery date via email. Alternatively, you can check the progress in your Cyclist Wardrobe account under “My Orders” section. In the event of delays in customs, customers will be notified directly by the courier and Cyclist Wardrobe.

IMPORTANT NOTE

Shipping does not cover :

  • A) Delayed shipment due to weather conditions, international customs issues, force majeure or any other consequences that beyond our control.
  • B) Import and custom duty of destined country.