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SHIPPING POLICY

DO YOU SHIP TO OVERSEAS?

Yes. We are able to arrange special shipment to the rest of the world. For further information on such shipment, kindly contact our email: sales@cyclistwardrobe.com

 

FOR DOMESTIC (WITHIN MALAYSIA) DO I NEED TO PAY FOR SHIPPING FEE?

It's "FREE" we have you covered, However if your purchases is RM 350 and below, there will be charge of  Rm 15.00 (West Malaysia) / Rm 20.00 (East Malaysia) for standard size products and Rm 30.00 (West Malaysia)/ RM45.00 (East Malaysia) for large size products. We also do offer free shipping from time to time depend of product range so please do check us out frequently.

If your purchase sub-total is RM800 or above, shipping fee is free. WE HAVE YOU COVERED! However, should your purchase sub-total is RM800 below, flat shipping rate of RM45.00 will be loaded on automatically based on the delivery address filled in. You may check with us frequently, we offer free shipping from time to time.

 

FOR INTERNATIONAL SHIPPING; HOW MUCH DO I NEED TO PAY?

If your purchase sub-total is RM1100 or above, the shipping fee. WE HAVE YOU COVERED! However, should your purchase sub-total is RM1100 below, there will be charge of RM58.00 for standard size products and RM 128.00 for large size products. You may check with us frequently, we offer free shipping from time to time.

 

DO YOU SHIP TO PO BOXES?

We are afraid we do not ship to PO Boxes.

 

CAN I CHANGE MY DELIVERY ADDRESS?

We regret to inform that the delivery address cannot be changed once the order has been confirmed.

 

HOW SOON CAN I RECEIVE MY PURCHASE?

Available items: Once your order is confirmed, the item(s) will be prepared carefully to send to the registered shipping address. Shipping times vary depending on your location. Approximately, delivery within Malaysia will take 1 to 3 working days and international (country mention above) will take 3 - 7 working days.

Pre-order items: Particularly to pre-order item, time consume for delivery might take relatively longer compared to available item. Pre-ordered items will be shipped as soon as the products arrived in our warehouse. We will keep you informed along the way.

HOW CAN I TRACK MY ORDER?

Through email, we will keep you updated with the tracking information and estimated delivery date. Alternatively, you can check the progress in your Cyclist Wardrobe account under “My Orders” section. In the event of delays in customs, customers will be notified directly by the courier and Cyclist Wardrobe

IMPORTANT NOTE

Cyclist Wardrobe does not hold the responsibility for condition and situation below :

  • A) Delayed shipment due to weather conditions, international customs issues, force majeure or any other consequences that beyond our control.
  • B) Import and custom duty of destined country